Store health — month to date
month to date
B
3rd of 5 active stores
Rubric score · month to dateRubric: Schedule (max 15) + Batch Delta (max 5) + Orders over 30 min (max 5) = out of 25 pts
A = 20–25 pts · B = 15–19 pts · C = 10–14 pts · D = below 10 (out of 25)
Schedule accuracy
79.1%
Sheriff scoring: mean of each completed day's accuracy. Per hour, −1 per understaffed driver-hour and −0.25 per overstaffed, against the required target. 90–100% = 15 pts · 80–89% = 10 · 70–79% = 5 · below 70% = 0. Worth up to 15 of 25 rubric points.
Batch delta · MTD
—%
Median actual delivery time minus estimated delivery time plus prep time (75s for each order the driver packs), month to date. Only running slower than that costs points; at or under it is full marks. Up to 30s over = 5 pts · 31–60s over = 4 · 61–90s = 3 · 91–120s = 2 · over 120s = 1. Worth up to 5 of 25 rubric points. Source: labor_analytics.driver_batch_performance.
Orders over 30 min
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Orders over 30 minutes · month to dateShare of delivered orders from the 1st of this month through today whose placement-to-delivery time exceeded 30 minutes. Pickup orders are excluded — their clock measures how long the customer took to collect, not a delivery delay. <5% = 5 pts · 5–7.5% = 4 · 7.5–10% = 3 · 10–15% = 2 · >15% = 1. Worth up to 5 of 25 rubric points.
Week by week
Each bar is that week on its own; the dashed line is the month-to-date figure as it stood at the end of that week. Bands behind the bars are the rubric thresholds and what each is worth.
Key metrics at a glance · rolling 7 days
Active drivers
17 / 22 (77%)
active last 7 days vs. needed
Batch delta · 7 days
—%
delivered at or under estimate
Reviews ≤3★ · 7 days
—
Today
Tuesday, Sep 1
Schedule accuracy — today, hour by hour
On target
Over-scheduled
Short
Improve your score
Semester performance · Summer 2026 ·
Order frequency
—
Semester orders ÷ semester customersHow many times the average customer has ordered across the full semester.This tile shows semester-to-date context. The rubric uses orders MTD ÷ unique customers MTD, graded against the seasonal target. ⚠ Seasonal targets: summer ≥2.0× · spring ≥3.0×.
Retention rate
—
% of customers who ordered more than once in the last 28 daysTwo orders inside a rolling 28-day window makes a customer retained. One order, or none at all, counts as churned. Measured against everyone who has ordered at least once this semester, so a customer who goes quiet stays in the count as churn.Shown as context — retention is not part of the rubric scoring.
Semester customers
—
Unique customers who placed at least one order since the start of the current semester.
Retained
—
2+ orders in the last 28 days
Churned
—
0 or 1 order in the last 28 days
—%
—%
Month to date customer feedback
1-star rate MTD
—
Low reviews (≤3★) MTD
—
Most common reason
—
▶Low ratings — newest firstclick a row to open customer in Nexus
| Customer | Date | Rating | Reason | What they said | Driver / Packer |
|---|
Source: FEEDBACK_SUBMITTED · ratings 3★ and below · month to date · click any row to open the customer profile in Snag Nexus
Customer list
Master customer list
Last order between
and
Source: customer order history
Orders by day
Orders by day
Source: ORDER_FULFILLED events · distinct orders
Staff health
Drivers active vs. needed
—
Distinct drivers active (delivered a batch) in the last 7 days, vs. drivers needed to fill the upcoming week's schedule assuming each driver averages 12 hrs/week. Excludes anyone holding a manager role.
Driver retention
—
Drivers active in the last 7 days ÷ drivers active in the last 30 days. Not part of the store health score — shown for context only.
Median acceptance rate
—
Median, across drivers active in the last 30 days, of each driver's own batch acceptance rate over that window. Not part of the store health score — shown for context only.
Median batch on-time
—
Median, across drivers active in the last 30 days, of each driver's own median (actual − estimated) delivery time over that window, with prep time counted in the estimate.
Median return to store
—
Median, across drivers active in the last 30 days, of each driver's own median (actual − estimated) return-to-store time over that window.
Top performers
Top 5 — last 30 days
ⓘ Scoring formula
| # | Driver | Bat. | Score | Accept. | Del vs est | Ret vs est | Pause |
|---|
Kudos — tell them what they did well
Fastest deliveries vs the store median last week, best batch acceptance and quickest returns to store over 30 days — each judged against this store, not a fixed bar — plus anyone back on track after a week behind. Not limited to the top 5.
Bottom performers
Bottom 5 — last 30 days
ⓘ Scoring formula
| # | Driver | Bat. | Score | Accept. | Del vs est | Ret vs est | Pause |
|---|
Needs improvement — batch delta
Consecutive weeks at least 120s slower than the store's weekly median. The same drivers get a task under Improve your score on the Overview. Not limited to the bottom 5.
Active drivers — all-time orders
Company leaderboard —
| Place | Store | Schedule accuracy | Batch delta | Orders over 30 min |
|---|